Return and refund policy
Return & Refund Policy
At Demainpaulo’s Store, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to make it right.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- To begin a return, please contact us through Shopify Inbox or our social media pages with your order details.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to your original method of payment.
- Please note that shipping fees are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.
Exceptions
Certain items such as personal care products, intimate goods, or custom-made items may not be eligible for return due to hygiene and safety reasons.
Thank you for shopping with Demainpaulo’s Store. We’re committed to providing you with a safe and worry-free shopping experience.
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